We have made some changes to the file download system for users. Readmore

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We answer customer tickets Mon-Fri, 7am – 2pm

If you are missing emails from Box, please check your email account’s Spam or Junk folder to ensure the message was not filtered. If the message was filtered, you may find an option to ‘Mark as good’ or ‘Add sender to white-list.’ This will aid in receiving future emails from Box.